Sustainability
Management

The following section discloses our strategies, approach and practices in managing our material sustainability matters pertinent to the business and our stakeholders. Progressively, we will review our sustainability strategies to ensure effective implementation closer aligned to business strategies.
Our Material Matters
Our material matters are identified through comprehensive materiality assessments conducted every two years, with an annual limited scale review in the interim. These assessments incorporate stakeholder perspectives, current sustainability issues, and relevant industry and regulatory changes. Double materiality is central to our approach: the company considers both potential direct and indirect impacts of our activities on society and the environment, and how these matters may affect our business.
Materiality Matrix
Our Materiality Matrix represents the importance of our 15 material matters from the perspectives of stakeholder, business and financial impact.
Service Reliability and Quality

Providing quality and consistent network experiences to customers.

Customer Satisfaction

Employing customer-centric solutions for a differentiated user experience in our highly competitive markets.

Data Privacy and Cybersecurity

Upholding strong governance to strengthen privacy controls and to protect stakeholders’ data and information against cyberattacks.

Business Ethics and Corporate Govenance

Maintaining an effective governance framework and internal controls to uphold corporate values and ethical standards across our value chain.

Crisis Management and Response

Ensuring we are well prepared for crises with a rapid and adequate response plan, and clear lines of reporting.

Online Safety

Nurturing safe internet skills among stakeholders.

Respecting Human Rights and Freedom of Expression

Upholding human rights by mitigating the risk of potential abuse across our value chain and ensuring access to the right information.

Climate Change and Environmental Action

Protecting the environment by transitioning towards a low-carbon economy and employing effective waste management within business operations.

Occupational Safety and Health

Providing a conducive environment with improved health and safety conditions for employees and contracted workers across the supply chain.

Business Development, Expansion, and Investment

Robust strategies to acquire and expand businesses and value creation to drive growth and profitability.

Digital Inclusion

Enabling greater access to enhance digital inclusion among stakeholders.

Regulatory Compliance

Maintaining robust controls to meet existing and emerging legislation and regulations.

Energy Consumption

Implementing measures to improve energy efficiency and promote sustainable practices to mitigate environmental impact.

Supply Chain Management

Raising standards in our supply chain to positively influence social equality and environmental protection.

Talent and Culture

Fostering an environment that attracts and retains high-performing talents while encouraging continuous development of digital competencies.

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IR Contact

If you have any queries, please email us: invesrel@celcomdigi.com