our strat 1. ~253,000 net additions in Postpaid subscribers through attractive high speed offers on the #1 Network in Malaysia, Family Lines and Home internet bundles 2. FY2021 B2B subscribers up 9.8%YoY from solid base management 3. FY2021 B2B revenue growth of 4.8%YoY (vs FY2020) driven by; • SME digitalisation bundles • Acceleration of non-core connectivity • Securing higher solution deals from large corporations • Trialed advance 5G use cases with large enterprises and partners 4. Sustained leading positions as fastest and most consistent network in 2021 1. Continue to grow Postpaid, B2B and Fibre subscribers 2. Scale SME digitalisation and core connectivity offerings 3. Expand large enterprise managed services within core verticals 4. Co-develop innovative solutions with partners and enter into new verticals 5. Maintain leading network through datadriven investments to drive growth and meet customers’ expectations 1. Modernise core and channels to enable seamless digital journeys 2. Continue Touch Free Operations across technology 3. Continue to grow digital transactions and enable self-service features to improve customers’ convenience and experience 4. Ensure 5G readiness across all systems and platforms 1. Touch Free Operations on Digi Network (2021: 82% vs 2020:74%) through increased adoption of AI/ML, predictive planning and maintenance 2. Direct connections to e-wallets and digital partners enabling convenient transactions for purchases, reloads and bill payments 3. Accelerated sales digitalisation during lockdowns – dealers and touchpoints pivoted to online sales on social media, podcasts and streaming content 4. Modernised Digi’s billing platform and enhanced platform capabilities for future business functions 5. Continued digitalisation of back-office to drive operational efficiencies growth modernisation Our Strategy 2021 Progress and Achievements How do we get there Priorities for 2022 46 Digi.Com Berhad At a Glance Message to Shareholders How We Create Value Strategies to Create Value
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