How We Create Value Delivered robust network coverage to help customers stay connected Accelerated the national digitalisation agenda through JENDELA* Digi continuously improves the quality of our network and capabilities through building of new sites, upgrading and modernising existing sites and boosting outdoor and indoor coverage. Our efforts are fully aligned to JENDELA. Digi continues to work closely with the Malaysian Communications and Multimedia Commission (MCMC) on initiatives to provide high quality and affordable digital connectivity in rural and remote areas. 119 (98% met) (FY2020: 269 (99% met)) 2,191 (100% met) (FY2020: 2,979 (100% met)) Digi’s achievements under JENDELA New Sites Upgrades (As of Q4 2021 under JENDELA Phase 1) * JENDELA was formulated collectively by the telco industry and the government to improve network coverage and enhance the quality of broadband experience As the country faced prolonged MCOs in 2021, Digi focused on maintaining the reliability and quality of our network services to ensure customers stay connected. In 2021, we expanded our 4G network coverage in rural and remote areas and improved in-door coverage nationwide. Our 4G LTE and LTE-A now covers 93.1% and 75.9% of populated areas respectively.We have also expanded our fibre network footprint to over 10,173km to increase availability of fibre broadband connectivity to households and businesses. The successful 3G network shutdown, in line with Malaysia’s JENDELA initiative has enabled 3G spectrum to be repurposed to strengthen Digi’s 4G network performance, allowing for better quality of internet experience. 21gb/user (FY2020: 17GB) (FY2019: 12GB) 22% (FY2020: 42%) (FY2021: 36%) Robust network coverage Data consumption growth Average monthly data usage Data consumption growth 10,173 KM (FY2020: 9,981 KM) (FY2019: 9,563 KM) Fibre 93% (FY2020: 92%) (FY2019: 91%) LTE (%) Maintained a resilient network and sustained network leadership on quality and consistency Data-driven investments in the network to improve capacity in areas with growing customer demand 3G spectrum re-farming to 4G and robust network expansion for enhanced speeds and quality Sustained #1 position throughout 2021 on consistency, download speed, video experience and group video calling despite an increase in data consumption and high-surge in data traffic throughout prolonged lockdowns in 20211 1As rated by independent third-party agencies 76% (FY2020: 75%) (FY2019: 72%) LTE-A (%) 55 Integrated Annual Report 2021 Governance Audited Financial Statements Other Information
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