manufactured Capital Challenges in securing the capital Prolonged MCOs required Digi to continuously ensure we maintained the quality of our network for all customers Commitment towards delivering JENDELA targets Strict adherence to safety guidelines and business continuity plans across our operations to safeguard our customers and employees Outlook - Our continuous focus: Make data-driven investments to enhance the quality and consistency of our network Accelerate national digitalisation agenda through JENDELA Support the digitalisation of SMEs and large enterprises through core connectivity and beyond connectivity offerings Improve customer experience and satisfaction across online and offline channels 10,173KM Fibre network (FY2020: 9,981KM) Delivered reliable connectivity as a trusted service provider to 10.3 million customers Met 100% JENDELA targets to drive greater digital society Supported the digitalisation of SMEs and large enterprises through core connectivity and beyond connectivity offerings Sustained position as Malaysia’s fastest and most consistent network Delivered a robust network coverage to help customers stay connected to what matters most during challenging times Achieved 100% of JENDELA Phase 1 targets Improved customer experience across digital and physical channels Provided the best customer experience through digital and in-person interactions Helped businesses stay afloat through digital solutions leveraging PENJANA1, and trialed advanced use cases with large enterprises to drive digital transformation Continued to provide safe and accessible services, and customer-first experiences across all our touchpoints 1National Economic Recovery Plan (PENJANA) Key Inputs Key Activities Outcomes Digi’s manufactured capital refers to the network infrastructure and assets critical to running our operations, including telecommunication towers, fibre, data centres and retail touchpoints across Malaysia. These form an integral source of competitive advantage for us to deliver our services reliably to customers and represent our deployment of financial capital as we diversify and invest in prioritised areas to meet customers’ needs. Our detailed performance and outcomes created are further deliberated on the following pages. How We Create Value Investment in wider 4G LTE and LTE-A coverage and fibre network 11,000+ Network sites (FY2020: 10,000+) 4G LTE coverage 93.1% (FY2020: 91.6%) 4G LTE-A coverage 75.9% (FY2020: 74.8%) Retail footprint nationwide with Digi Store and Digi Store Express outlets Mapping to Our Strategy and Material Matters G1 G2 (Please refer to pages 38-40 on detailed description of our Material Matters) 54 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value
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