How We Create Value Adherence to existing and emerging regulatory requirements Regulatory Compliance Digi complies to regulatory requirements and supports the Malaysian Communications and Multimedia Commission (MCMC) to monitor and track progress against on-going initiatives such as JENDELA and compliance to all Mandatory Standards under MCMC’s purview.We drive greater accessibility and affordability through network expansion, industry collaboration, and product and service offerings. Pusat Ekonomi Digital Malaysia (PEDi) The Universal Service Provision (USP) programme aims to expand network infrastructures to underserved areas to close the digital divide.The programme includes operating PEDi internet centres across Malaysia for facilitating internet access, e-learning, digital skills and digital entrepreneurship upskilling for local communities. Since 2021, digital entrepreneurial programmes were conducted for SMEs. Digi operates 132 PEDi nationwide. Advocating for Consumer Safety Against Scams Digi supported MCMC on a crime prevention awareness campaign for consumers to recognise and report tactical scams via phone calls, SMS and Transaction Authentication Codes (TAC).This complements Digi’s Yellow Heart Scam awareness campaign. Consumer Complaint Handling Managing consumer complaints on network performances is a key measurement in the national JENDELA initiative. Digi actively resolves such complaints lodged through MCMC’s Aduan portal and progress are tabled fortnightly at MCMC’s JENDELA Implementation Committee (JIC).The committee reviews the progress and development of all plans within the JENDELA initiative. Total Complaints Resolved by Digi (%) 95.43% 92.76% 94.69% 94.48% JIC #17/2021 JIC #18/2021 JIC #19/2021 JIC #20/2021 Social and Relationship Capital The above results were measurements taken in Q4 2021. 80 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value
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