How We Create Value Challenges in securing the capital Uncertainties due to the pandemic, adherence to regulatory compliance, digitalisation and shifting consumer behaviours have accelerated the demands for Digi as a connectivity provider to deliver on its purpose and maintain a positive relationship with all stakeholders Outlook - Our continuous focus: Support the socio-economic recovery of underserved communities Improve accessibility and enabling digital adoption nationwide Develop the next generation with skills for an accelerated digital future Instill strong values and controls associated with Digi products and services Engage stakeholders and raise standards of our operations and supply chains Sustainable and trusted brand Purpose-driven initiatives contributing to the SDGs Responsible Business culture Robust and transparent governance systems Positive relationships and partnerships with customers, suppliers, business peers, UN agency, NGOs, regulators and the government Geared up expansion of new network sites and service quality Accelerated businesses and SME digitalisation Empowered youth and educators with future skills learning Empowered societies through nation building initiatives Enhanced commitments for a digitally inclusive and resilient Malaysia Reinforced strong governance and robust internal controls Built capacities for young people to create a safer internet space Conducted scam awareness campaigns with customers Strengthened human rights, business ethics and corporate governance Adapted to current and new regulations of our digital ecosystem Improved human rights due diligence across our value chain and protected right to freedom of association Key Inputs Key Activities Outcomes The effects of Covid-19 pandemic continued into 2021 through waves of new virus variants. In response, the government executed more stringent measures to contain the spread of the virus,and at the same time introduced recovery strategies.This include the reopening of more economic sectors and injecting fiscal aid and stimulus to resume economic growth, aligned to the nation’s larger reform and development agenda as stated in the Twelfth Malaysia Plan, 2021 – 2025 (12MP): Keluarga Malaysia (Malaysian Family) to develop a ‘Prosperous, Inclusive and Sustainable Malaysia’. As a connectivity provider, Digi is equally committed to the national agenda via our promise to empower societies and reduce inequalities. This purpose is embodied through our Yellow Heart commitment to operate responsibly for the collective well-being of our customers, societies and the environment. Our detailed performance and outcomes created are further deliberated on the following pages. Social and Relationship Capital Mapping to Our Strategy and Material Matters R3 R4 R1 G3 (Please refer to pages 38-40 on detailed description of our Material Matters) 73 Integrated Annual Report 2021 Governance Audited Financial Statements Other Information
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