How We Create Value Created digital-first customer journeys and improving self-serve capabilities through collaboration with our partners Launched digital campaigns with e-wallets and banks to provide customers with best-value offerings Launched Digi Official Store on e-commerce platforms and rolled out new kiosks to make our products and services more accessible to customers Making our products more accessible to customers on their favourite e-commerce platforms Rolled out over 100+ new digital kiosks with enhanced capabilities to provide more convenience to customers Established direct connections with major e-wallets and retailers via DigiPay API making it more convenient and accessible for Digi customers to buy top-ups and pay their bills Reload seamlessly from your favourite e-wallets Pay Digi bills more conveniently Extended our Digi Store Online capabilities to dealers and frontliners, to reimagine the way we interact with customers • Extended Digi Store Online capabilities to support open channel dealers to sell online • Provided our retail frontliners with new tools and training to better engage with customers online 59 Integrated Annual Report 2021 Governance Audited Financial Statements Other Information
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