Accelerated digitalisation and automation Digital-first journeys; customers expect to interact and transact digitally with companies Digitalisation of SMEs and large enterprises (LEs) through development and provision of digital solutions beyond Digi’s core connectivity business Digi’s Action Plan Increase self-service capabilities for customers, and expand reach of services via direct connection with digital partners (e-commerce, e-wallets) Continue to support Malaysian SMEs and LEs with digitalisation and core connectivity options through affordable bundles Continue to expand Touch Free Operations for digitalisation and automation in IT and Network processes Capitals Strategy Pillars Growth opportunities beyond connectivity New innovative digital services outside core connectivity areas (especially for LEs) Digi’s Action Plan Expand partnerships with LEs in selected verticals, technology players and system integrators to trial innovative solutions beyond connectivity and expand Digi’s B2B solutions portfolio Further expand internal capabilities and partnerships to drive new business growth beyond connectivity Capitals Strategy Pillars Combating climate change and its impacts Digi’s commitment to carbon reduction strategies disclosures in accordance to global standards, and collaboration with the industry and partners to accelerate climate action through the use of digital technology Digi’s Action Plan Explore green energy alternatives and further leverage data-driven network planning Continue network modernisation and energy efficiency initiatives Set up high quality climate data reporting platform Strengthen climate governance by building internal capabilities and capacity Enhance business resilience over climate risks by adopting recommendations of TCFD in phases Expand partnerships and collaborative efforts on climate best practices Capitals Strategy Pillars Our Emerging Opportunities 42 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value
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