Material Sustainability matters Description M1 Occupational Health and Safety Conducive environment that improves health and safety conditions for employees and contracted workers along the supply chain. G3 Regulatory Compliance Maintaining robust controls to meet the existing and emerging legislation and regulation. Medium Importance G2 Service Reliability and Quality Providing quality and consistent network experience to customers. M2 Climate Change and Environmental Management Protect the environment via transitioning towards a low carbon economy and employing effective waste management within the business operations. R3 Digital Resilience and Inclusion Enable greater access whilst nurturing safe internet skills to enhance digital inclusion and resilience among stakeholders. R6 Supply Chain Management Raising standards in our supply chain to positively influence social equality and environmental protection. M3 Talent and Culture Fostering an environment that attracts and retains high-performing talent while encouraging for continual development of digital competencies. R4 Respecting Human Rights and Freedom of Expression Upholding human rights by mitigating risk of potential abuse across our value chain and access to the right information. R5 Crisis Management and Response Well-prepared for crisis with a rapid and adequate response plan, whilst maintaining clear lines of reporting. G4 Business Development and Expansion Robust strategies to acquire and expand businesses and value creation to drive growth and profitability. Based on the outcomes of the FY2021 materiality matrix, the top four material matters have remained as High Importance, namely:‘R2 Data Privacy and Security’,‘G1 Customer Satisfaction’,‘R1 Business Ethics and Corporate Governance’, and ‘G3 Regulatory Compliance’. The importance of the following matters have increased significantly to both stakeholders and business views, as compared to last year. Material matter ‘M1 Occupational Health and Safety’ has increased in priority and included in the top five, replacing ‘G2 Service Reliability and Quality’ in FY2020.This is mainly due to the ongoing Covid-19 pandemic and increasing expectations for Digi to place greater emphasis on safeguarding health and safety Material matter ‘R6 Supply Chain Management’ has also increased to High Importance as there is more concern on suppliers addressing environmental and human rights risks within the supply chain Material matters ‘M2 Climate Change and Environmental Management’ and ‘R4 Respecting Human Rights and Freedom of Expression’ have also increased in importance compared to FY2020.There is intensifying pressure and urgency to address issues on climate change given Malaysia’s national climate change aspirations towards net zero, and for businesses to enhance their human rights practices and its management throughout the value chain Digi monitors all material matters and continuously evaluates its scopes and boundaries to ensure its relevance to our strategic priorities and changing business environment. Our Material Matters 40 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value
RkJQdWJsaXNoZXIy ODU0MjU5