Our Key Risks Key Risks & Descriptions 2021 Performance & Challenges Mitigation Actions Critical Systems Migration Risk Potential impact of prolonged service disruptions and adverse customer experience caused by possible outages from planned systems migration. Various transformation projects have been scheduled for replacement as part of Digi’s transformation journey. We have been working closely with stakeholders and partners to execute these major projects. Prepare comprehensive migration and crisis readiness plan Strengthen technical competency and end-toend technical domain readiness for migration of critical areas Proactive engagement with internal stakeholders and partners to ensure commitment and crisis readiness Maintain open and constant communications with customers, as well as internal and external stakeholders Capitals Risk Movement in 2021 New Risk Merger Approval Risk The proposed merger between Digi and Celcom Axiata Berhad aims to create synergy, greater economy of scale, stronger resilience to competition while driving digitalisation and sustainable growth. Related risks include noncompletion if conditions are not fulfilled, and a potential prolonged approval process by regulators. While the merger application process continues, we have maintained strong focus on our strategy and business-asusual execution, and prioritised resources on key strategic initiatives. Prolonged approval process may increase anxiety that could lead to added talent retention and recruitment risk due to the uncertainties. Proactive and continuous engagement with regulators, relevant authorities, and stakeholders Timely communications and engagements with employees to provide updates, assurance and to address uncertainties Proactive employee engagement and retention initiatives to keep Digizens focused on delivering on our strategic goals and secure the workforce to realise our long-term ambitions Risk Movement in 2021 New Risk Capitals 37 Integrated Annual Report 2021 Governance Audited Financial Statements Other Information
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