Our Key Risks Key Risks & Descriptions 2021 Performance & Challenges Mitigation Actions Employees’ Health and Safety Risk Keeping our people safe is Digi’s top priority as an employer. We aspire to create a safe, sustainable, and inclusive working environment for everyone. The overall risk related to Covid-19 remained high due to the emergence of new virus variants. As our employees progressively resumed working in the office, we continued to safeguard their safety and well-being, including enforcing strict safety controls for vendors and visitors at our office. Other health and safety risks. including safety and hazard risks at operational sites, were also constantly being monitored and addressed. Actively encourage vaccination among employees Active monitoring on outbreak and tracking of employees’ health. Implemented transition plan to resuming work in office based on Covid-19 situation Provide access to physical, mental health and wellbeing support to employees of all levels Ensure all employees have a safe place to work Reinforce commitment from employees to report potential incidents and accidents Promote advanced mindset and culture on health and safety for employees and business partners Capitals Risk Movement in 2021 Unchanged Network Experience Risk Digi maintains our commitment to provide the most consistent internet experience. We continue to prioritise investments in digitalisation and network modernisation to improve customer experience and support the roadmap set out in the MyDigital initiative. Digi has delivered on our JENDELA commitments to provide wider coverage and better quality of service to all customers.We continued to provide improved internet experience to customers. Invest in competitive network and modernise our infrastructure to cater to areas with increasing demand Continuously redesign and review data traffic trend in remote areas to ensure consumers receive consistent internet experience Capitals Risk Movement in 2021 Decreased 34 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value
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