Subscribers of Digi’s products and services, comprising both consumers and business customers Individuals employed under Digi Engagement Channels In-person service: Digi retail stores, Digi representatives Self-serve: kiosks,MyDigi App, Digi Store Online Digital:Website and social media Customer service channels Frequency of Engagement D W M Q Y Engagement Channels Dedicated investor relations office as the focal point for investor updates Integrated Annual Report and sustainability performance reports Annual General Meeting Quarterly earnings calls Non-deal roadshows and investor conferences Digi Investor Relations website Frequency of Engagement W M Q Y Engagement Channels Digi Telecommunications Sdn. Bhd. Employees Union (DGEU) and the Best On People Council (BOPC) Pulse survey Internal engagement channels Leadership forums Company events/activities Forums and seminars Frequency of Engagement W M Q Y Issues and Expectations Coverage and service quality Billing disputes from third party content providers Notification during service lapses Competitive plan and price points Pace of 5G and IoT implementation Connectivity options and service offerings for customers Helping consumers and business customers recover and diversify Our Response Social media and web platforms to engage customers Segmented offering that caters to a wide target base Offer fit-for-purpose solutions to maximise broadband connectivity Introduced ‘Go Digital’ with PENJANA SME Digitalisation Grant Conducted Business Continuity Digitalisation programme Customers Employees Our Key Relationships Shareholders,Analysts and Investors Issues and Expectations Business priorities and strategy execution Career development plans Rewards and benefits structure Employee engagement and enablement Diversity and inclusion (i.e. gender balance, skills and capabilities, and equal opportunities for all) Employee welfare and culture Company pursuit of ESG values (i.e. responses to climate change, human rights) Improve digital access and working/collaborative tools Impact of Covid-19 Our Response Both the Union and BOPC have regular meetings with Digi’s Management team Regular check-ins,awareness and communication on employees’wellbeing andYellow Heart initiatives Annual gender pay gap analysis Increased focus on health and safety of employees, in adherence to Covid-19 SOPs Training employees as dedicated Mental Health First Aiders Owners of the company, financial analysts, investor community and the provider of capital. Digi’s responsibility to provide consistent communication and timely updates pertaining to financial and strategic developments Issues and Expectations Business performance and outlook Growth strategies Ability to sustain shareholder returns and dividends Overall ESG performances and strategy Ongoing industry developments and corporate exercises Business continuity plan and robust operational recovery efforts Impact of Covid-19 Our Response Facilitate discussions on Digi’s performances and outlook Provide timely and comprehensive disclosures Provide adequate access to Digi’s Management Team 31 Integrated Annual Report 2021 Governance Audited Financial Statements Other Information
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