Our Operating Landscape In 2021, Malaysia, like many other countries in the world, continued to weather the impact of the Covid-19 pandemic. Disruptions caused by the pandemic led to increased inequalities and mobility contrains, which further underscored the critical role and services of telecommunications companies.To address both the challenges and opportunities, Digi focused on redirecting our network resources and services to support our customers and businesses. Legend Financial Capital Human Capital Social and Relationship Capital Manufactured Capital Intellectual Capital Natural Capital Macroeconomic 1 • Malaysia’s gross domestic product (GDP) grew 3% to 4% in 2021, as a result of nationwide recovery efforts to mitigate the impact of the pandemic • Acceleration of the National Covid-19 Immunisation Programme (PICK), an integral component of the National Recovery Plan (NRP) has enabled the economy to fully open with less movement restrictions in the fourth quarter of 2021 • Emergence of the Covid-19 Omicron variant impacted public health and consequently delayed economic recovery • Vaccine and booster rollout, coupled with easing of travel restrictions increased consumer activities across all sectors, including the telecommunications sector • High unemployment rate remained a concern alongside weaker consumer spend and affordability • Accelerated digitalisation and innovation driven by remote working and online learning spurred demands for high quality network connectivity and digital services Our Response Strengthened mobile offering and digital services for subscribers Supported society’s recovery from Covid-19 and prioritised safety and wellbeing of employees and all stakeholders Increased spectrum efficiency via the new 4G integration and maintained network stability and consistency Looking Ahead 2022 Malaysia’s GDP is expected to strengthen between 5.5% and 6.5% due to high vaccination rates and various stimulus and assistance packages to support the people and revitalise the economy The acceleration of the National Covid-19 Immunisation Programme enabled next phase adoption in the National Recovery Plan (NRP) for border reopening and endemic transition Continue working with the government and industry on advancing technology adoption among customers and businesses leveraging potential of 5G, artificial intelligence (AI) and internet of things (IoT) Continue serving consumers with consistent network experience and B2B solutions to drive business growth Global geopolitical tensions resulting in rising commodity prices, inflation and possible supply chain disruptions are emerging risks to be monitored Capitals 26 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value
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