Key topics raised Our responses Prioritisation on network investment • Rated as the fastest and most consistent network nationwide by Ookla as a testament of Digi’s commitment to maximise best internet experience • Maintained competitive network through consistent network and infrastructure spend by focusing at critical and key growth locations • Increased nationwide 4G and 4G LTE network coverage and improved in-door coverage for urban and suburban areas in line with the targets set by Jalinan Digital Negara (JENDELA) initiative • Completed nationwide 3G shutdown as part of the JENDELA initiative to enable 3G spectrum to be repurposed to enhance the 4G LTE network performance Industry development and market competition • Joint industry effort to provide free data daily for productivity and education sites alongside zero-rated access to websites providing essential information • Continued focus to provide customers with compelling product propositions and differentiated customer experiences • Rewarded and incentivised customers with data bonuses and freebies • Re-designed affordable bundle deals and segmented products to serve broader Malaysians, particularly youth and B40 groups to provide easy access to internet and connectivity Ensured sustained financial growth and shareholder returns • Resilient performance on good underlying performances despite Covid-19 effects on roaming and migrant revenue reductions • Delivered cost savings led by cost optimisation efforts and efficient bad debt risk management • Recorded the highest return on equity over three years for Big Cap companies (RM1040 billion market capitalisation) in Telecommunications and Media by The Edge Billion Ringgit Club 2021 ESG performances particularly on environmental management and supply chain management • Completed Climate Data Integrity exercise guided by an independent advisor to continuously improve climate data collection methodology and management approach • Commendable ESG scores as rated by index providers • Tightened internal controls and monitoring mechanisms to manage environmental impacts • Strengthened ESG considerations across supply chain management and processes whilst fully digitalising the entire processes amid Covid-19 disruptions Integrity in Corporate Reporting In Digi, we have established formal and rigorous processes and strives to present shareholders with a balanced and comprehensive assessment of the Company’s financial performance, challenges and outlook. This includes the annual Directors’ Report and other reports in the Company’s corporate reports portfolio released to the public. Corporate Governance Overview Statement 117 Integrated Annual Report 2021 Governance Audited Financial Statements Other Information
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